High Peak Vehicle Deliveries

 

 
+ What do you do?
+ What sort of vehicles do you move?
+ Are you insured?
+ Can you move high performance vehicles?
+ Are there any vehicles you are not insured for?
+ Can you move non-runners?
+ If I pay extra can you move a left hand drive vehicle for me?
+ What if the vehicle has no tax (RFL)?
+ How much do you charge?
+ What is included in the price
+ What is not included in the price
+ Where can I get a quote
+ How do I place an order
+ Do you charge for aborted jobs
+ Do you charge for waiting time?
+ What is an "aborted job"?
+ What is "waiting time"?
+ Why do you charge for aborted jobs?
+ What details do you need from me
+ Do you inspect the vehicle on collection
+ What happens if a vehicle breaks down on route
+ What happens if there is damage to my vehicle on delivery
+ Can you pay for a vehicle then I pay you when it is delivered
+ Can you pay for a vehicle on my behalf if I give you cash or a cheque
+ If a vehicle is "in for repair" can we still book it to be moved
+ When inspecting the vehicle do you give a guarantee of the condition
+ Do you valet vehicles on collection, delivery or in-between
+ Can you collect or deliver other items while "on route"
+ Are you qualified to give an opinion on a vehicle
+ If we have a vehicle to move that helps you get somewhere will still charge us to move it?
+ Will you "prep" a car on our behalf
+ Will you fill in paperwork on our behalf
+ Are there any other charges we need to be aware of and could you "waive" them
+ Do you charge for ‘Handovers’
+ How long do we have to pay for the movement
+ Are customers vehicles ever taken home
+ How do you calculate the mileage of a vehicle movement
+ What happens if my vehicle breaks down on route
+ If my vehicle breaks down on route will you still charge me for the movement
+ Are you members of a break down recovery organisation
+ Do you charge to recover a vehicle that has broke down on route
+ Do you repair vehicles if they break down on route
+ Do you have facilities to store vehicles
+ Can you drive a vehicle with no MOT if you are on trade plates
+ Will you check a vehicle is available before collecting it
+ Do you HPi vehicles
+ What happens if you are kept waiting for a vehicle when collecting it
+ What hours do you work
+ If I book the car in for an MOT can you drive it on the road
+ What happens if I want to cancel a job
+ If I have a vehicle to come back to me do you give a discount
+ Can you collect vehicles from anywhere and deliver it to anywhere
+ How do you get from a drop off to a pick up
+ If the job is aborted will you still give a discount
+ Who pays your fares
+ What happens if you have an accident in my vehicle
+ Do you use toll roads
+ If the vehicle is not roadworthy when you collect it will you still charge me
+ Do you have an XS on your insurance
+ Do you pay congestion charges
+ Do you ever sub contract work

 

 

 

 

 

 

 

 HPVD FAQ’s

What do you do?

We move vehicles from A-B

What sort of vehicles do you move?

We can move almost any vehicle up to 7.5 tonnes gross weight including motorhomes. Other types of vehice may be moved upon request

Are you insured?

Yes, fully comprehensive on any vehicle up to £100,000 in trade value (ie the value of the vehicle in the motor trade. This can be significantly less than the retail or ‘forecourt value’).We are also insured for public liability (£2,000,000) and employers liability (£10,000,000). The insurance certificates can be viewed at www.hpvd.net

Can you move high performance vehicles?

Yes, so long as it’s within the indemnity limit, has a current MOT and is right hand drive

Are there any vehicles you are not insured for?

Yes, steam driven vehicles, left hand drive vehicles and motor cycles. Certain vehicle types may have to be referred to our insurers (eg kit cars)

Can you move non-runners?

No, we never move non runners. We can however use our extensive contacts to find someone who can move a 'non runner' - ie on a transporter

If I pay extra can you move a left hand drive vehicle for me?

Possibly, although it may be expensive to insure and we would pass this charge on to you

What if the vehicle has no tax (RFL)?

No Problem! We use trade plates to move vehicles without road tax

How much do you charge?

Our charges vary depending on the location of the vehicle in relation to our driver and also the mileage of the movement

What are your charges based on

Our charges are based on several things, the the location of the driver, the location of the vehicle and the mileage of the movement. You can get at quote at www.hpvd.net. All driven prices are excluding VAT and fuel

What is included in the price

Fully comprehensive insurance (for the trade value of the vehicle), a drivers time, RFL (via trade plates) if required and an overview vehicle inspection on collection

What is not included in the price

Anything not in the above "what is included in the price" answer

Where can I get a quote

At www.hpvd.net

How do I place an order

Go to www.hpvd.net, and then click on place order. 

Do you charge for aborted jobs

Yes, without exception! If you have asked us to move a vehicle and the job becomes an aborted job you will still be charged in full for job and may also be charged for the drivers fares to his next job, his fares home or overnight accommodation.

Do you charge for waiting time?

Yes, without exception! If we are kept waiting on collection or on delivery (over ½ hour) we will charge you waiting time at £15 per hour or part thereof. Also if a vehicle breaks down on route we charge waiting time from the time the vehicle broke down to the time of recovery.

What is an "aborted job"?

A vehicle that is cancelled at short notice (within 24 hours of the appointed collection date), a vehicle that is not paid for on arrival at the collection point (sorry we cannot wait for the payment to clear in the vehicle suppliers account), a vehicle that is not available (for any reason) on collection, a vehicle that needs to be returned to base (the collection point), or a vehicle that takes over an hour to obtain from the collection point.

What is "waiting time"?

Waiting time is time that we are sometimes asked to wait for a vehicle. We think ½ an hour is plenty of time to sort a vehicle out so if we have to wait any longer for the vehicle we charge for our time

Why do you charge for aborted jobs?

Often a driver may travel over a hundred miles to get to a vehicle, he will spend a lot of time getting to it and possibly a lot of expense. Vehicles that are not available for any reason cause us (and other customers) massive problems and are a complete waste of our time. We cannot get drivers to their next job or home and we can incur a lot of expense due to vehicles not being ready or not available at all. We still have to pay the driver for the job and still have to get him to the next job, home or in to a B&B, as the cause of an aborted job is invariably an organisational problem that has nothing to do with HPVD we always pass the expense on to you.

What details do you need from me

We need all the details on the 'online order

Do you inspect the vehicle on collection

Yes, we do an overview inspection of the exterior and interior and will note any visible damage. Please note that we give NO guarantees of the accuracy of the overview inspection on collection and it is not intended to be an exhaustive inspection. It is intended to give an overview of the condition of the vehicle. Small scratches, dents etc are very difficult to see in adverse weather or on a dirty vehicle. For a more complete inspection please contact a motoring organisation such as the AA or RAC

What happens if a vehicle breaks down on route

You are responsible for recovery of any vehicle that breaks down on route. HPVD can arrange for recovery via the AA (to the delivery point), but we will charge for the use of this service. We will also charge for any waiting time for the time between break down and recovery arriving

What happens if there is damage to my vehicle on delivery

If the damage has been caused by HPVD then HPVD will rectify it, however if it was already damaged on collection then it is your responsibility to rectify it.

Can you pay for a vehicle then I pay you when it is delivered

Definitely not! It is your responsibility to pay for the vehicle.

Can you pay for a vehicle on my behalf if I give you cash or a cheque

No. We are not insured to carry cash. We may occasionally pay by cheque but you must get the cheque to us and we will only plan for the collection once we have the cheque in our possession, however this obviously restricts who can collect the vehicle (they must be in possession of the cheque) and may then cause delays in collection and hence delivery of the vehicle. Other methods of payment are definitely preferable

If a vehicle is "in for repair" can we still book it to be moved

No, we will not accept the order as the vehicle must be ready to go at the point of order. In our experience most vehicles that we are asked to move that are currently ‘in the workshop’ will not be available on time.

When inspecting the vehicle do you give a guarantee of the condition

No we give no guarantees as to the accuracy of the inspection, we do an inspection on the vehicle when it is collected, but this is only intended to give an overview of the vehicles condition on collection, often minor damage can be difficult to see due to a variety of reasons (weather conditions, dirt on the vehicle etc)

Do you valet vehicles on collection, delivery or in-between

No, preparation of the vehicle is your responsibility.

Can you collect or deliver other items while "on route"

No, definitely not. The rules of trade plates do not allow us to ‘carry a load’ or to go significantly ‘off route’. For taxed vehicles (where trade plate rules do not apply), we simply NEVER have time to run errands.

Are you qualified to give an opinion on a vehicle

No, drivers do hold any qualifications that entitle them to give a valid opinion on the condition of the vehicle (cosmetically, electrically or mechanically)

If we have a vehicle to move that helps you get somewhere will still charge us to move it?

Yes, definitely! If we move a vehicle for you, no matter how convenient it seems we will charge you the standard rate.

Will you "prep" a car on our behalf

No. This is your responsibility.

Will you fill in paperwork on our behalf

No. We may get it signed but it is your responsibility to fill it in correctly 

Are there any other charges we need to be aware of and could you "waive" them

We charge for the vehicle movement and any fuel we need to put in the vehicle. We also charge for any expenses directly incurred in the course of moving the vehicle. Common additional charges are toll roads, oil (if required), aborted jobs and waiting time. We NEVER waive any of these charges. Please note that we do not charge you ‘fares’ (other than for aborted jobs or weekend work), although we do sometimes charge for taxis depending on the location of the vehicle – only if it is very remote, or location that is badly served by public transport

Do you charge for ‘Handovers’

Yes, we charge waiting time for the time taken to handover the vehicle if it exceeds ½ an hour

How long do we have to pay for the movement

30 days from the date of the movement! We do not under any circumstances give any more credit than this and after 30 days will apply interest to outstanding invoices

Are customers vehicles ever taken home

Yes, often the driver will collect a vehicle late and take it home ready for delivery the next day, we always try to make sure that his home is "on route" or very close to "on route".

How do you calculate the mileage of a vehicle movement

Using Google Maps on our web site (www.hpvd.net)

What happens if my vehicle breaks down on route

We will firstly call you to let you know, then try to get it recovered using your recovery agent or the AA (charges apply if we use our AA membership). Please note: we take absolutely no responsibility for the breakdown or for any mechanical or electrical damage caused. We are also not responsible for any damage caused by the recovery of the vehicle

If my vehicle breaks down on route will you still charge me for the movement

Yes! We will charge you for the vehicle movement in full (including any fuel put in the vehicle) plus any waiting time from the time it broke down to the time recovery arrives

Are you members of a break down recovery organisation

Yes. All our drivers carry an AA recovery card which covers us for home start, roadside and relay. If we are asked to use this for any reason we will charge you a fee (plus any waiting time incurred at £15 per hour)

Do you charge to recover a vehicle that has broke down on route

Yes - see above

Do you repair vehicles if they break down on route

No, unless the recoveryepairs them. If we are asked to recover a broken down vehicle we will charge a fee for this service via the AA who may repair the vehicle at the side of the road

Do you have facilities to store vehicles

No, we can only "store" a vehicle overnight or for the weekend but have no long term storage area.

Can you drive a vehicle with no MOT if you are on trade plates

Trade plates are for taxing a vehicle ONLY. All vehicles must have a valid MOT and be in a roadworthy condition

Will you check a vehicle is available before collecting it

Yes, always. It can save us a lot of time (and can save you a lot of money) so we always make sure the vehicle is on site, available, "ready to roll" and funds have cleared with the supplier

Do you HPi vehicles

No. However we do recommend that you do a HPi check as we take no responsibility for the HPi status of the vehicle! So if it turns out the vehicle is stolen, a write off, has outstanding finance etc it is your responsibility.

What happens if you are kept waiting for a vehicle when collecting it

Unfortunately time is a luxury in the vehicle delivery business and we think that half an hour is more than enough time to get the keys and any documents for the vehicle. If we are kept waiting for more than this we will charge the customer £15 per hour or part thereof. We do realise that it is often not our customers fault but we have no other option than to charge this "waiting time" as delays are very expensive for us and can cause us (and other customer) massive problems.

What hours do you work

We work 5 days a week (Monday – Friday) and can be contacted from 9am to 7pm weekdays. Drivers may be asked to work Saturdays but we will charge for any public transport and taxis used at weekend, however this is dependent on the drivers’ agreement and availability

If I book the car in for an MOT can you drive it on the road

No, if the vehicle has no MOT it cannot be driven

What happens if I want to cancel a job

If you give us enough notice we can usually work around it, if we have invested any time or money in the job (eg train tickets) we will charge you for the time (£15 per hour) or the expenses incurred. If you cancel a job at short notice (day before collection, or day of collection) we will be unable to work around it and will charge you for an aborted job

If I have a vehicle to come back to me do you give a discount

Yes. If the return vehicle is going back to the original collection point we give a 25% discount for the return vehicle (fuel and other expenses are still charged in full)

Can you collect vehicles from anywhere and deliver it to anywhere

We can collect and deliver anywhere on the UK mainland.

How do you get from a drop off to a pick up

Generally we will use public transport (trains being the preferred option) as they are fast and fairly reliable (but very expensive). We do use other methods

Lifts

Buses & Coaches

Hitch Hiking

We do try to avoid hitch hiking as it is unreliable and our priority is to get to the vehicle. Some companies do loads of hitch hiking but there are obvious reliability problems with these firms!

If the job is aborted will you still give a discount

No, all aborted jobs will be charged in full – even if a discount has been agreed in advance (any discounts agreed are dependent on the vehicle being available, paid for, and ready to go upon collection!)

Who pays your fares

We pay all our own fares, with the exception of taxis (for remote collections that are badly served with public transport). However for weekend work we charge all our fares on to the customer

What happens if you have an accident in my vehicle

If it is deemed to be our drivers fault an insurance claim will be made

Do you use toll roads

Yes, if required and pass the charge onto you

If the vehicle is not roadworthy when you collect it will you still charge me

Yes, for obvious safety reasons we will not move any un-roadworthy vehicle. If, upon collection, the vehicle is deemed to be un-roadworthy (for any reason) it will become an aborted job and will be charged for in full and fares home, to the drivers’ next job or overnight accommodation will also be charged

Do you have an XS on your insurance

Yes, currently, in the event of a claim this is of course our responsibility

Do you pay congestion charges

No, you are responsible for paying all congestion charges. We will attempt to let you know if a vehicle is being collected or delivered to a congestion charging zone, but we cannot guarantee this and WIL NOT be held responsible for any charges or fines for late payment of these charges or fines. Please check the collection and delivery address in advance and make arrangements to pay the congestion charge

Do you ever sub contract work

Yes, we aim to move all vehicles within 48 hours (from the point at which the vehicle is confirmed available). Often subcontracting a job will hugely increase the speed with which we can get your vehicle to its destination. All subcontractors insurance has been checked.